Performance Management in Humanitarian Logistics. Development of a Process-driven and IT-supported Performance Measurement System
Adam Widera
Cite this publication as
Adam Widera, Performance Management in Humanitarian Logistics. Development of a Process-driven and IT-supported Performance Measurement System (2023), Logos Verlag, Berlin, ISBN: 9783832583255
Description / Abstract
Logistics and supply chain management are considered as the backbone of humanitarian operations, significantly influencing their performance. Consequently, it is not surprising that the academic community addressed performance measurement in humanitarian logistics early on and extensively. However, there exists a significant disparity between the academic findings on performance measurement and their practical implementation within humanitarian organizations. What factors contribute to this gap, and how can we bridge it? This book aims to provide a socio-technical solution through an action researchbased approach that designs and develops a process-driven and IT-supported performance management system for humanitarian logistics. By utilizing an iterative and participatory design methodology, an active involvement of humanitarian organizations in identifying and addressing their practitioner realities, needs, and objectives is ensured. The resulting performance management system has been designed, implemented, and evaluated within three distinct and representative humanitarian organizations. As a result, these research findings hold promise for enhancing the capabilities of humanitarian organizations to measure and manage logistics performance effectively.
Description
Adam Widera is Managing Director of the Competence Center for Crisis Management at the European Research Center for Information Systems (ERCIS), hosted by the University of Münster, Germany. AÂfter graduating in political science, philosophy, and political economy, he pursued his doctorate in information systems. His research areas cover modelling, simulation and performance measurement in humanitarian and disaster relief logistics and design and evaluation of information systems for humanitarians.
Table of content
- BEGINN
- Table of Contents
- List of Figures
- List of Tables
- List of Abbreviations
- 1 Introduction
- 1.1 The Rising Importance of Humanitarian Operations
- 1.2 Logistics in Humanitarian Operations
- 1.3 Survey on Humanitarian Logistics and Performance Measurement
- 1.4 Research Approach
- 2 Research Framework
- 2.1 Preliminary Remarks
- 2.2 Research Design
- 2.3 Overview of the Research Design
- 3 Publication Overview
- 3.1 Structure of Included Papers and Discussion of the Outlets
- 3.2 Paper Category “Development of a PMS for HumLog”
- 3.3 Paper Category “Application in Humanitarian Organizations”
- 3.4 Paper Category “Design and Development of the IT Artifact”
- 3.5 Related Papers
- 3.6 Connection of Papers
- 4 Discussion and conclusions
- 4.1 Preliminary remarks
- 4.2 RQ1: How to analyze humanitarian logistics processes?
- 4.3 RQ2: How to enable continuous measurement and identification of improvement capabilities in humanitarian logistics?
- 5 Outlook
- 5.1 Summary
- 5.2 Research Limitations
- 5.3 Research Outlook
- References
- 6 Appendix
- 6.1 Papers included in the Dissertation
- 6.2 Survey "Performance Measurement in Humanitarian Logistics"
- 6.3 Overview of Interviews and Workshops