Development Insights on Supply Chain Management in Small and Medium-sized Enterprises
Sebastian Kot
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Sebastian Kot, Development Insights on Supply Chain Management in Small and Medium-sized Enterprises (2023), Logos Verlag, Berlin, ISBN: 9783832583392
Beschreibung / Abstract
Supply Chain Management (SCM) has become an important area of focus for any business that wishes to remain competitive. It is especially integral to managing successful Small and Medium-sized Enterprises (SMEs). In recent years, there has been a growing interest in how SCM can be used to create value for SMEs. The development of SCM systems in SMEs has been a key factor in their success. SCM can provide SMEs with an understanding of their supply chain, enabling them to better manage their resources and ensure that their products and services meet customer demand. It also provides an opportunity to reduce costs and improve customer service.
The book enables SMEs to better understand the complexities of the supply chain process and provides insights into the best practices for Sustainable Supply Chain Management (SSCM), Customer Relationship Management (CRM), Corporate Social Responsibility (CSR) and Customer Satisfaction and Service (CSSCM). There are the challenges of managing a supply chain in SMEs and suggestions on how to increase efficiency and reduce costs by including methods of inventory management, vendor selection and the use of technology.
The book provides an invaluable resource for anyone involved in the supply chain practice and study, whether as a business owners, employees, researchers or students. It offers an in-depth exploration of the various facets of SCM and provides readers with valuable insights into the complexities of managing the supply chain in the SME sector.
The book enables SMEs to better understand the complexities of the supply chain process and provides insights into the best practices for Sustainable Supply Chain Management (SSCM), Customer Relationship Management (CRM), Corporate Social Responsibility (CSR) and Customer Satisfaction and Service (CSSCM). There are the challenges of managing a supply chain in SMEs and suggestions on how to increase efficiency and reduce costs by including methods of inventory management, vendor selection and the use of technology.
The book provides an invaluable resource for anyone involved in the supply chain practice and study, whether as a business owners, employees, researchers or students. It offers an in-depth exploration of the various facets of SCM and provides readers with valuable insights into the complexities of managing the supply chain in the SME sector.
Inhaltsverzeichnis
- BEGINN
- Introduction
- 1 Supply Chain Concept and Supply Chain Management
- 1.1 Guide to Supply Chain Management
- 1.2 Supply Chain Features
- 1.3 Early Supply Chain Concept
- 1.4 Supply Chain Management Concept Development
- 1.5 Relationships in Supply Chains Management
- 1.6 Components of Supply Chain Management
- 1.7 Integration within Supply Chain
- 2 Sustainable Idea in Supply Chain Management
- 2.1 Conceptual Assumptions of Sustainable Development
- 2.2 Dimensions of Sustainable Development
- 2.3 Sustainable Supply Chain Management
- 2.4 Designing Sustainable Supply Chain Managment
- 2.5 Incorporating Sustainability into Supply Chain Value
- 2.6 Future of Sustainable Supply Chain Management
- 3 The Role of Customer Service in SCM
- 3.1 Customer Service in Supply Chain Management
- 3.2 Components of Customer Service in SCM
- 3.3 Developing Client Relationships
- 3.4 Client Engagement and Communication Process
- 3.5 Criteria for Success in Customer Relationship Management (CRM)
- 3.6 Service Delivery Effectiveness
- 3.7 Successful Customer Service Planing for SCM
- 4 Corporate Social Responsibility and Corporate Strategy in Supply Chain Management
- 4.1 Corporate Social Responsibility in Supply Chain Management Practice
- 4.2 Industrial and Global Strategies
- 4.3 Development of Corporate Strategy
- 4.4 Principles Guiding Corporate and Sustainable Strategy in SCM
- 4.5 Performance Evaluation of the Supply Chain
- 4.6 Evaluating Sustainable Decisions and Actions
- 4.7 Technical Development to SCM
- 5 Small and Medium-Sized Enterprises Challenges in Modern Economy
- 5.1 International Contexts of SMEs
- 5.2 Significance of SMEs in Economic Development
- 5.3 Factors Hindering Growth of SMEs
- 5.4 Relevance of Supply Chain Management to SMEs’ Operations
- 5.5 Variables in the SCM-SME Dynamics
- 5.6 Best Practice Policies for SMEs
- 5.7 Supply Chain Management in Business Enterprises
- 6 Small and Medium-Sized Enterprises Performance in the context of Supply Chain Management
- 6.1 SMEs Performace
- 6.2 International Review of SCM Practices in SMEs
- 6.3 SMEs and Sustainable Approach
- 6.4 Benefits of Supply Chain Management Practices in SMEs
- 6.5 Supply Chain Management Practices and SMEs: Global Perspective
- 6.6 Sustainable Supply Chain Management in Small and Medium Enterprises
- Summary
- References