Factors of Success in UN Mission Communication Strategies in Post-Conflict Settings

Hanja Ostendorf, geb. Eurich

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Hanja Ostendorf, geb. Eurich, Factors of Success in UN Mission Communication Strategies in Post-Conflict Settings (2010), Logos Verlag, Berlin, ISBN: 9783832595388

Beschreibung / Abstract

Communication in the broadest sense gains increasing importance in UN peace missions. However, a gap between demand and reality can be observed that points to a multitude of problematic issues. These are taken up by the thesis and it is finally argued: Successful communication strategies need to be aligned to the goals and tasks of the UN mission on all levels in order to be credible; they need to be conflict and context responsive, inclusive and participatory, consider cultural peculiarities and cross vertical as well as horizontal conflict lines.

In the tradition of conflict transformative approaches a framework for analysis and evaluation of communication strategies is built and applied to the UN peace missions in Timor-Leste and Nepal. Derived is a dynamic model for the design of communication strategies that covers all relevant fields of action and performances.

Inhaltsverzeichnis

  • BEGINN
  • List of Abbreviations
  • Illustration Index
  • Table index
  • Executive Summary
  • Chapter 1: Introduction
  • 1.1 Research topic
  • 1.2 The UN Framework for communication
  • 1.3 Theoretical framework and perspective
  • 1.4 Academic literature on communication matters in peace processes - survey and discussion
  • 1.5 Methodology, methods and the conduct of interviews
  • 1.6 Chapter outline
  • Chapter 2: Conflict - An Initial Approach
  • 2.1 Off the State Centred Approach
  • 2.2 The term conflict - lack of systemization
  • 2.3 A wider view on conflicts
  • 2.4 Defining core aspects of conflict
  • 2.5 Conflict thresholds
  • 2.6 Alternatives to thresholds
  • 2.7 Armed conflict as the overall category
  • 2.8 Armed conflict - A definition and its explanation
  • 2.9 Illegitimate violence
  • Chapter 3: Understanding social conflict and peace processes
  • 3.1 Contemporary armed conflict
  • 3.2 Armed Conflicts as complex social phenomena
  • 3.3 A constructivist view on conflicts
  • 3.4 Peacebuilding
  • 3.5 Conflict transformation
  • 3.6 Peace
  • 3.7 The meaning of culture in protracted conflicts
  • Chapter 4: Conflict Analysis
  • 4.1 General considerations on common concepts
  • 4.2 The need of a multi perspective approach
  • 4.3 Examining uniqueness
  • 4.4 The constellation and process analysis
  • 4.5 Conflict dynamics and peacebuilding
  • 4.6 Designing peacebuilding according to change
  • 4.7 The big picture of conflict analysis
  • Chapter 5: Evaluation of peacebuilding activities
  • 5.1 The emerging need for an evaluation and assessment methodology
  • 5.2 From overall assessment as part of transformation processes to specific evaluation
  • 5.3 Internal and external evaluation
  • 5.4 Linking evaluation to the transformation approach
  • 5.5 Categories of internal and external evaluation
  • 5.6 Deriving indicators for change - Dividers, connectors, and major events
  • 5.7 How precise can evaluation be?
  • Chapter 6: Conflict Analysis Timor Leste
  • 6.1 Overall problem analysis - Building the contextual and cultural framework
  • 6.2 Culture Analysis
  • 6.3 System analysis
  • 6.4 Analysis of perception
  • 6.5 Analysis of interests
  • 6.6 Power
  • 6.7 Analysis of norms
  • 6.8 Structure Analysis
  • 6.9 Analysis of behaviour
  • 6.10 Synopsis
  • Chapter 7 - UN Peace missions in East Timor
  • 7.1 The 1999 referendum and UNAMET
  • 7.2 A critical examination of UNAMET communications
  • 7.3 Security threats and UNAMET`s communications
  • 7.4 The ballot and its violent aftermath: Communication matters during the transitional period
  • 7.5 UNAMET: Underlying theories of change, decision making and the UN Charter
  • 7.6 UNAMET`s theory of change, structural conflict management and the impact on communication
  • 7.7 Communicating peace? Comparison against the conflict transformation approach
  • Chapter 8: United Nations Transitional Administration for East Timor (UNTEAT): 25 October 1999 - 20 May 2002
  • 8.1 Communication matters across missions: from UNAMET to UNTAET
  • 8.2 UNTAET mission design
  • 8.3 UNTEAT - Intervention without a communication strategy
  • 8.4 UNTAET media: Reinventing television
  • 8.5 Radio and newspaper
  • 8.6 Face to face communication: Operating conflict and culturally sensitively
  • 8.7 Staff and communication matters: Preparation, organization, evaluation
  • 8.8 People`s perception of the UN and the management of expectations
  • 8.9 Participation and relationship building
  • 8.10 Concepts without meaning: UNTAET communicating and promoting democracy?
  • 8.11 Putting the mission at risk - failing communications with internal and external actors
  • Chapter 9: Assessment of UNTAET
  • 9.1 A constructivist view on East Timorese resistance to UNTAET
  • 9.2 Traditional versus modern approaches to power
  • 9.3 Culture as a challenge for UN missions
  • 9.4 Culture and communication - basic factors related to the UN mission in East Timor
  • 9.5 Communication theory related to the UN in East Timor
  • 9.6 The UN as an intervener: Communicating peace?
  • 9.7 Intermediate summary: UNTAET communications
  • 9.8 UNTAET`s successor missions: Completing the big picture
  • Chapter 10: Evaluation of UNTAET and its successor missions
  • 10.1 Communication strategy
  • 10.2 Embedding the empirical results into peacebuilding theory
  • 10.3 Internal evaluation of UNTAET
  • 10.4 External evaluation of UNTAET
  • 10.5 Dividers and connectors
  • 10.6 Summarizing the outcomes: SWOT analysis
  • Chapter 11: Conflict Analysis Nepal
  • 11.1 Overall problem analysis: Nepal`s conflict history in overview
  • 11.2 System analysis
  • 11.3 Analysis of perception and behaviour
  • 11.4 Analysis of interests
  • 11.5 Analysis of power
  • 11.6 Analysis of norms
  • 11.7 Structure analysis
  • 11.8 Synopsis
  • 11.9 Matters of communication in the Nepalese conflict
  • Chapter 12: The UNMIN - United Nations Mission in Nepal
  • 12.1 Mission facts, tasks and developments
  • 12.2 The UNMIN, media and communications
  • Chapter 13: UNMIN Assessment
  • 13.1 Outsider critiques on UNMIN`s peacebuilding communications from NGOs and leadership
  • 13.2 Outsider critique on UNMIN communications by (inter ) national media
  • 13.3 OHCHR and communication matters in the peace process
  • 13.4 Evaluation of the UNMIN
  • 13.5 UNMIN`s role in mitigating Nepal`s conflict potential: Communications
  • 13.6 Conflict cycles and UNMIN`s responses
  • Chapter 14: Consolidation of key findings and model development
  • 14.1 Key findings of the case studies
  • 14.2 A holistic approach to UN peacebuilding communication
  • 14.3 Outer framework for communications: Larger UN context
  • 14.4 Human rights and democracy: Affection of the four dimensions 384 14.5 The conflict context and inner framework
  • 14.6 Summarization of factors of success for communication strategies in UN Missions
  • 14.5 Research outlook: Linking civil society to peacebuilding communications

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