@book {9783648147986, 
	title = "Kritiker überzeugen",
	author = "Zielke, Christian",
	isbn = "9783648147986",
	year = "2020",
	keywords = "Krise, Konflikt, Bedenken, Kritik, Widerstand, Storytelling, Argumentation, überzeugen, Vorbehalte",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783648147986",
	url = "https://content-select.com/de/portal/media/view/603d0f08-3440-4697-8535-5b29b0dd2d03",
	publisher = "Haufe Lexware",
	language = "ger",
}