@article {10.3262/P&G2004364, 
	author = "Reichertz, Jo",
	title = "?Auch wenn die geschriebenen Worte nicht von mir verfasst worden sind?? De-Personalisierung oder Wertschätzung?",
	journal = "Pflege & Gesellschaft",
	ISSN = "1430-9653",
	year = "2020",
	number = "4",
	pages = "364-369",
	doi = "10.3262/P&G2004364",
	url = "https://content-select.com/index.php?id=bib_view&doi=10.3262%2FP%26G2004364",
	publisher = "Beltz Juventa",
	language = "",
}