@book {9783170359093, 
	title = "Geschäftsprozessmanagement bei der Feuerwehr",
	author = "Richmann, Dennis",
	isbn = "9783170359093",
	year = "2020",
	edition = "1",
	keywords = "Prozessmanagement, Prozessverbesserung, IT-Unterstützung",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783170359093",
	url = "https://content-select.com/de/portal/media/view/5f64d12c-5f88-48e9-8bcd-3098b0dd2d03",
	publisher = "W. Kohlhammer Verlag",
	language = "ger",
}