@book {9783170354258, title = "Dienstleistungsmanagement", author = "Burr, Wolfgang AND Stephan, Michael", isbn = "9783170354258", year = "2019", edition = "2", keywords = "Management, Innovation, Dienstleistung, Risiko, Chance", url = "http://www.content-select.com/index.php?id=bib_view&ean=9783170354258", url = "https://content-select.com/de/portal/media/view/5e4cfaed-4630-475b-8972-0b66b0dd2d03", publisher = "W. Kohlhammer Verlag", language = "ger", }