@book {9783648138625, 
	title = "Souveräner Umgang mit schwierigen Zeitgenossen",
	author = "Volk, Theresia AND Lienhart, Andrea",
	isbn = "9783648138625",
	year = "2020",
	edition = "2",
	keywords = "Konflikt, Verhaltensmuster, Ärger, Selbsterkenntnis, Eskalation, Enttäuschung, Machtspiele, Taschenguide, schwieriger Mensch, Anti-Typ, Konfliktart",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783648138625",
	url = "https://content-select.com/de/portal/media/view/5e43ebb6-e29c-4f71-ba00-3330b0dd2d03",
	publisher = "Haufe Lexware",
	language = "ger",
}