@book {9783170334601, 
	title = "Weil Worte wirken",
	author = "Heiland, Regine",
	isbn = "9783170334601",
	year = "2018",
	edition = "1",
	keywords = "Kommunikation, Kommunikative Kompetenz, Training, Arzt-Patient-Beziehung, Compliance, Motivierende Gesprächsführung, Kommunikationspsychologie",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783170334601",
	url = "https://content-select.com/de/portal/media/view/5c76a4bd-1d34-44e5-bc5d-2813b0dd2d03",
	publisher = "W. Kohlhammer Verlag",
	language = "ger",
}