@book {9783648095218, 
	title = "Prozessoptimierung 4.0",
	author = "Hierzer, Rupert",
	isbn = "9783648095218",
	year = "2017",
	keywords = "Nachhaltigkeit, Wandel, Prozessmanagement, Change, ebook, Prozessoptimierung, Geschäftsprozesse, digitaler Wandel, EPUB, e-book, epdf, e-pub, e-pdf, Praxistool",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783648095218",
	url = "https://content-select.com/de/portal/media/view/5aa421b6-10e8-4927-8f8a-27c2b0dd2d03",
	publisher = "Haufe Lexware",
	language = "ger",
}