@book {9783955710897, 
	title = "The customer is bothering me",
	author = "Charvet, Shelle Rose",
	isbn = "9783955710897",
	year = "2012",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783955710897",
	url = "https://content-select.com/de/portal/media/view/5a952bd3-fba8-44da-aff0-3befb0dd2d03",
	publisher = "Junfermann Verlag",
	language = "ger",
}