@book {9783842683495, title = "100 Tipps für eine bessere Servicequalität im Krankenhaus", author = "Fischer, Andrea", isbn = "9783842683495", year = "2011", url = "http://www.content-select.com/index.php?id=bib_view&ean=9783842683495", url = "https://content-select.com/de/portal/media/view/5898448b-e7f8-433f-bf66-47f1b0dd2d03", publisher = "Schlütersche", language = "ger", }