@book {9783842680425, 
	title = "Beschwerdemanagement in der Altenpflege",
	author = "Tinnefeldt, Gerhard",
	isbn = "9783842680425",
	year = "2010",
	keywords = "Beschwerdemanagement;Altenpflege;Pflege",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783842680425",
	url = "https://content-select.com/de/portal/media/view/58984488-0eb8-413d-8f5f-47f1b0dd2d03",
	publisher = "Schlütersche",
	language = "ger",
}