@book {9783862003358, 
	title = "Telefonsales",
	author = "Fischer, Claudia",
	isbn = "9783862003358",
	year = "2007",
	edition = "1",
	keywords = "Verkauf, Akquise, Selbstbewusstsein, Telefon, Checkliste, Übung, Telefonat, Telefonakquise, Telefontraining, Telefonverkauf",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783862003358",
	url = "https://content-select.com/de/portal/media/view/562a0154-55fc-4577-b66d-191fb0dd2d03",
	publisher = "GABAL",
	language = "ger",
}