@book {9783862002733, 
	title = "30 Minuten Kundenservice",
	author = "Hübner, Sabine",
	isbn = "9783862002733",
	year = "2012",
	edition = "1",
	keywords = "Verkauf, Wettbewerb, Service, Kundenorientierung, Kunden, Vertrieb, Kunde, Handel, Konkurrenz, Kundenkontakt, Freundlichkeit",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783862002733",
	url = "https://content-select.com/de/portal/media/view/562a00fa-14a0-4746-b4b7-191fb0dd2d03",
	publisher = "GABAL",
	language = "ger",
}