@book {9783862005802, 
	title = "30 Minuten Business-Telefonate",
	author = "Fischer, Claudia",
	isbn = "9783862005802",
	year = "2011",
	edition = "1",
	keywords = "Kommunikation, Gesprächsführung, Stimme, Rhetorik, Business, Service, Kunde, Telefon, Kundenservice, Kundenkontakt, Business-Telefonate, Telefonmarketing, Telefonieren, Telefongespräch, Telefonat, Anruf",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783862005802",
	url = "https://content-select.com/de/portal/media/view/561d175d-51f0-4c06-9352-44fab0dd2d03",
	publisher = "GABAL",
	language = "ger",
}