@book {9783864960307, 
	title = "Service Management",
	editor = "Corsten, Hans AND Gössinger, Ralf AND Meyer, Anton",
	isbn = "9783864960307",
	edition = "1",
	keywords = "BWL",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783864960307",
	url = "https://content-select.com/de/portal/media/view/53a2da1e-1354-4541-a0b9-19fa2efc1343",
	publisher = "UVK Verlagsgesellschaft",
	language = "ger",
}