@book {9783170265219, 
	title = "Beschwerdemanagement im Pflegeteam",
	author = "Kirchner, Helga",
	isbn = "9783170265219",
	year = "2002",
	edition = "1",
	keywords = "Beschwerde, Pflegepersonal, Pflegeausbildung, Krankenpflege, Wissen und Praxis",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783170265219",
	url = "https://content-select.com/de/portal/media/view/537c75ac-4204-45d3-92ad-24672efc1343",
	publisher = "W. Kohlhammer Verlag",
	language = "ger",
}