@book {9783170265141, 
	title = "Balanced Scorecard in der Pflege",
	author = "Fischbach, Petra AND Spitaler, Gabriele",
	isbn = "9783170265141",
	year = "2003",
	edition = "1",
	keywords = "Qualitätsmanagement, Kennzahlen, Pflegemanagement, Kennzahlensystem, Planungsprozess, Planungssystem",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783170265141",
	url = "https://content-select.com/de/portal/media/view/537c75a8-42fc-4678-b3f8-24672efc1343",
	publisher = "W. Kohlhammer Verlag",
	language = "ger",
}