@book {9783407292537, 
	title = "Bei Anruf: souverän, schlagfertig und kompetent",
	author = "Reiter, Hanspeter",
	isbn = "9783407292537",
	year = "2003",
	edition = "1",
	keywords = "Kommunikation, Telefonieren",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783407292537",
	url = "https://content-select.com/de/portal/media/view/52d51297-3368-4eb6-aa51-7a212efc1343",
	publisher = "Beltz Verlagsgruppe",
	language = "ger",
}