@book {9783834360168, 
	title = "Wirklich kundenorientiert handeln",
	author = "Schmid, Udo",
	isbn = "9783834360168",
	edition = "1",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783834360168",
	url = "https://content-select.com/de/portal/media/view/528f28d4-cf1c-4c6f-b875-1c4a2efc1343",
	publisher = "Vogel Communications Group",
}