@book {9783593405346, 
	title = "Die TEMP-Methode",
	author = "Knoblauch, Jörg AND Kurz, Jürgen AND Frey, Jürgen",
	isbn = "9783593405346",
	year = "2009",
	edition = "1",
	keywords = "Führung, Unternehmen, Personalführung, Prozessmanagement, Leadership, Erwartungen des Kunden, Prozesse, Arbeitskräfte, Business process management, Arbeitsgruppe, Enterprise, Workforce, Teamchef, Mitarbeiter, Team, Kundenerwartungen, Customer expectation",
	url = "http://www.content-select.com/index.php?id=bib_view&ean=9783593405346",
	url = "https://content-select.com/de/portal/media/view/519cc231-e528-4b1e-aae3-253e5dbbeaba",
	publisher = "Campus Frankfurt / New York",
	language = "ger",
}