Corporate Responsibility in the clothing industry

From a consumer†™s perspective

Nicole Franken

Cite this publication as

Nicole Franken, Corporate Responsibility in the clothing industry (2017), oekom verlag, München, ISBN: 9783960062127

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Descripción / Abstract

Every human being needs clothing. This makes the textile and clothing industry one of the largest in the world. For years now, it has been common knowledge that the clothing manufacturing industry causes massive harm to both humans and the environment. Many scandals regarding clothing industry production conditions have been uncovered by the media in recent years, and have served to underline this reality. At the same time, corporate responsibility plays a significant role in today†™s business world. The inevitable connection between consumption and its social, economic and environmental impact continues to lead an increasing number of people to become more responsible consumers. What criteria determine socially responsible and sustainable behaviour for German consumers when it comes to fashion labels? Which fashion labels are perceived as socially responsible and sustainable? Which communication measures lead consumers to perceive fashion labels as being socially responsible and sustainable? An online survey was conducted throughout Germany in an effort to find answers to these questions. The findings strongly coincide with the opinions of several experts including Wolfgang Grupp, the owner of Trigema, as well as associates of VAUDE, hessnatur and GOTS.

Descripción

Nicole Franken is an experienced communications expert and business consultant who has worked for several corporations and institutions. She studied politics, holds an MBA and lives with her family in Cologne.

Índice

  • Corporate Responsibility in the clothing industry
  • Summary
  • Zusammenfassung
  • Table of Contents
  • List of Abbreviations
  • List of Tables
  • List of Figures
  • 1 Introduction
  • 1.1 Background and problem definition
  • 1.2 Research objectives and questions
  • 1.3 Research structure
  • 2 Literature review
  • 2.1 Textile and clothing industry
  • 2.2 Corporate Responsibility
  • 2.3 Customer Relationship Management
  • 2.4 Reputation
  • 2.5 CR communication
  • 2.6 CR in the clothing industry
  • 2.7 Results of the literature review
  • 3 Methodology
  • 3.1 Triangulation
  • 3.2 Online survey
  • 3.3 Expert interviews
  • 3.4 Evaluation of the online survey and the expert interviews
  • 4 Research findings
  • 4.1 Results of the online survey
  • 4.2 Results of the expert interviews
  • 5 Discussion
  • 6 Conclusions
  • 7 Outlook
  • References
  • Appendix 1: Online survey questionnaire
  • Appendix 2: Results of the online survey
  • Appendix 3: Expert interviews
  • Appendix 4: Fact sheets eco-labels

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